Go-Ahead Entry Specialist

Essential Functions & Responsibilities

• Welcome guests to Daikin Park as they arrive at the entry gate.
• Create awareness about Go-Ahead Entry.
• Quickly determine if a fan is enrolled in Go-Ahead Entry.
• Effectively communicate to fans the necessary steps to complete enrollment.
• Aid guests with sign-up process and resolve any issues they may encounter outside the gate.
• Provide support and guidance to ensure a seamless entry experience.
• Address any concerns or questions guests may have before entering the event.
• Manage the flow of guests to prevent overcrowding and ensure a steady pace for entry.
• Communicate effectively with the Monolith Operator as needed.
• Monitor guest movement and quickly provide information as necessary.
• Operate the device and manage guest entry using the monolith system.
• Verify tickets and credentials to ensure only authorized guests enter the event.
• Maintain a constant flowing entry process.
• Perform other duties as assigned.

Qualifications

• Strong attention to detail.
• Propensity to learn and apply skills needed in a Guest Services role.
• Strong verbal communication skills with the ability to interact professionally in loud, crowded, or high-stress environments.
• Demonstrate ability to work well with fans and teammates of varied temperaments.
• Able to work efficiently in a fast-paced setting while managing multiple guests needs simultaneously.
• Flexibility to adapt to changing assignments, crowd flow, weather conditions, and event-related needs.
• Effective problem-solving skills with the ability to provide quick, practical solutions to guest concerns or operational issues.

Work Environment

• Partially sheltered outdoor environment subject to climate fluctuations such as extreme heat and/or cold, rain, etc.
• Noise level is usually moderate but can be loud within the stadium environment.
• Routine use of job-specific equipment including specialized devices designed with advanced technology as well as traditional ticket scanners.
• Regularly required to talk or hear.
• Ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time.
• Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.