GMHBC Manager-Phoenix

Main Responsibilities

• Champions corporate and division customer service programs to meet or exceed division customer service goals.
• Instills a culture of excellent customer service in the department and throughout the store.
• Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director.
• Directs, motivates, trains and participates in the hiring of all Grocery Department personnel.
• Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements.
• Orders grocery product and maintains inventory levels according to Division directives.
• Schedules GM/HBC Department associates to ensure adequate coverage and service levels.
• Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
• Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director.
• Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling.
• Identifies and trains associates with high potential for advancement opportunities.
• Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly.
• Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.
• Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.

Qualifications

• Requires an extensive retail background with prior management experience related to retail operations.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers.
• Knowledge of employment laws and workplace practices.
• Interacts effectively with all levels of personnel.
• Strong business and financial knowledge.
• Requires the ability to identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins.
• Requires knowledge of every position in the store.
• Requires knowledge of basic math and accounting and computer software.
• Requires knowledge of and compliance with state and federal regulations.
• Must have extensive working knowledge of profit and loss statements.
• Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s).
• May utilize cleaning supplies and safety cutters.
• Occasional travel, including overnight travel, may be required.
• May be required to work nights, weekends and holidays.
• Scheduled hours will vary.