GM/HBC Manager

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.
• Maintain cleanliness of department and storage area.
• Replace stock in displays and on shelves as needed.
• Makes sure all expired items are removed from the shelves daily.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Writes and input order into store computer.
• Monitor inter-office mail and company web page daily for updated information.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently when necessary.
• Ability to understand and follow instructions.
• Desired: Prior experience as a clerk.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (mild detergents or glass cleaner)
• Safety – Sensitive

Benefits

• Medical
• Dental
• Vision
• Disability
• Life Insurance
• Sick Pay (accrued based on hours worked)
• PTO/Vacation Pay (accrued based on hours worked)
• Paid Holidays (9 days annually)
• Bereavement Pay
• Retailer Pension and/or 401k Eligibility

Pay

The pay range is $18.16-$28.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.