GM Warranty Administrator

About the role

The General Motors (GM) Warranty Administrator is a key position in Thompson Buick GMC Cadillac's Service Department. This role involves processing warranty claims, ensuring repairs are properly documented, and collaborating with various departments to handle warranty repairs efficiently.

Responsibilities

• Process and submit manufacturer warranty claims accurately and in a timely manner.
• Review repair orders for completeness, accuracy, and proper documentation before submitting claims.
• Verify warranty coverage and ensure repairs meet manufacturer guidelines.
• Review technician stories, labor operations, parts, sublet, and other claim-related information.
• Work with Service Advisors and Technicians to obtain missing information or documentation needed for claim submission.
• Maintain accurate warranty records and documentation.
• Ensure warranty parts and documentation are handled according to manufacturer requirements.
• Absorb and resolve discrepancies during warranty audits.
• Follow up on warranty claim status and outstanding receivables.
• Communicate professionally with Service Advisors, Technicians, Parts personnel, management, and manufacturer representatives.
• Protect the dealership from unnecessary chargebacks by ensuring claims are properly documented and submitted according to manufacturer guidelines.
• Perform other administrative duties as assigned.

Requirements

• Previous automotive dealership warranty or service department experience required.
• Warranty Administrator experience is a strong plus.
• Knowledge of GM warranty policies and procedures is preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to review large amounts of information and identify discrepancies.
• Strong written and verbal communication skills.
• Comfortable working with computers and dealership management systems.
• Ability to work independently while also communicating effectively with the Service Department.
• Strong problem-solving skills and the ability to follow issues through to resolution.
• Professional, dependable, and team-oriented attitude.
• Ability to prioritize multiple tasks in a fast-paced dealership environment.

Qualifications

While not specified, a bachelor's degree in a related field or equivalent experience is preferred.

Skills

• Proficiency in Microsoft Office Suite.
• Experience with dealership management systems.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)

Pay

Competitive salary based on experience.

Schedule

Full-time position.

What We Offer

• Opportunities for Career Advancement
• Supportive team environment
• Opportunity to grow your automotive career within the Thompson Automotive Group

Why Join Thompson Buick GMC Cadillac?

Become an important part of a professional Service Department and build a long-term career with a growing automotive organization. We value employees who are dependable, motivated, detail-oriented, and committed to providing excellent service to both our customers and our internal teams.