GM Parts Sales - Indianapolis, Indiana, United States

About the role

Our Dealerships seeks a full-time, motivated Parts Wholesale Advisor Counter Person to enhance our service team. As a Wholesale Parts Advisor, you will handle incoming phone calls, assist customers as needed, develop wholesale accounts, and process all wholesale orders both online and via phone.

Requirements

• Dealership parts sales experience
• Excellent phone and communication skills
• Dependability
• Attention to detail
• Outstanding customer relations

Responsibilities

• Bill purchases from stock; if the part is not in stock, determine availability and submit an order if requested by the customer
• Answer phone calls, providing price quotes and other information
• Set up orders for daily shipment, delivery, or pick up
• Order parts not in stock
• Answer wholesale parts phones
• Be friendly, professional, and efficient when working with all customers, both on the phone and in person
• Provide the same high level of service to other dealership departments as is given to other customers
• Issue credit for parts returned, ensuring that the original invoice (or its number) is available so that purchase and pricing can be verified; exceptions must be approved by the Parts Manager
• Keep work station and area clean and uncluttered
• Advise Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates
• Participate in all training programs that are made available
• Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor