GM, IT Operations

About the role

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

Essential Duties And Responsibilities

• Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction.
• Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience.
• Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management.
• Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records.
• Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards.
• Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings.
• Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred)
• 15+ years of IT operations experience, with 5+ years in leadership roles
• Strong experience in IT service management (e.g., ITIL framework)
• Hands-on experience with SOX compliance, ITGC controls, and audit processes
• Proven track record in managing helpdesk, infrastructure, applications, and security operations
• Excellent stakeholder management and communication skills

Pay

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.