GM/HBC Manager

Job Description

As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. Works in the variety department of a grocery store handling mostly non-grocery items. The GM/HBC Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost.

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.
• Maintain cleanliness of department and storage area.
• Replace stock in displays and on shelves as needed.
• Makes sure all expired items are removed from the shelves daily.
• Performs daily inventory and order necessary supplies to maintain adequate inventory.
• Writes and inputs order into store computer.
• Monitor inter-office mail and company web page daily for updated information.
• Other duties as assigned.

Job Related Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently when necessary.
• Ability to understand and follow instructions.
• Desired: Prior experience as a clerk.

Permits/Licenses

Varies depending on store location and state/county requirements.

Work Environment

• %Inside: 100%
• %Outside: Rare
• Temperature Extremes: N/A
• Chemicals: Seldom (mild detergents or glass cleaner)

Pay and Benefits

• The pay range is $24.15-$25.65 per hour, but no less than the local minimum wage.
• Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.
• Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include:
  • Medical
  • Dental
  • Vision
  • Disability and life insurance
  • Sick pay (accrued based on hours worked)
  • PTO/Vacation pay (accrued based on hours worked)
  • Paid holidays (9 days annually)
  • Bereavement pay
  • Retail benefits (pension and/or 401k eligibility).

Disclaimer

All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and requirements of this position may be modified at any time by management due to operational needs. Any changes to the job description will be communicated to employees in a timely manner.