GM Coach

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and fostering a culture of belonging.

What you'll do...

• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology and business initiatives to lead company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies.
• Provide process improvement leadership to ensure a high quality customer experience.
• Drive the financial performance and sales of the designated store area.
• Review and evaluate PL Profit Loss statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervise and develop opportunities for hourly associates.
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Support key stakeholders, identify and communicate goals and objectives, build accountability for progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and support Walmarts goal of becoming a regenerative company.
• Respect the individual, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Strive for excellence, displays curiosity, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Strive for excellence, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors that create challenges).
• Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• Preferred Qualifications: Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Primary Location: 3721 E THOMAS RD, PHOENIX, AZ 85018-7507, United States of America.
• Additional Compensation: Annual or quarterly performance bonuses, Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential.
• Drug-Free Workplace: Associates will be required to attend and successfully complete all job-required trainings and assessments.