Glowfari Guest Services Representative (Part-time, Seasonal)

About the role

Part-time, temporary seasonal position expected to start on October 1, 2026 and end on February 19, 2027, with potential to extend in a regular or temporary capacity depending on organizational needs. The zoo plans to hire 20‑25 Guest Services Representatives.

Responsibilities

• Demonstrates superior customer service with internal and external customers
• Greets guests and safely welcomes them on and off all rides/attractions
• Greets guests and assists in guest flow in and out of the park and throughout the zoo
• Learns and maintains an understanding of zoo protocols and policies to ensure proper guest engagement
• Responds appropriately to emergency situations
• Maintains a clean and orderly work area
• Arrives in uniform, on time, and ready to work each day
• Performs other related duties as required and assigned

Requirements

• At least 18 years of age
• Able to engage with guests and coworkers with positive, efficient interactions
• Able to follow policies and procedures as taught, show attentiveness to work, and be safety conscious
• Able to learn to operate various rides and detect possible problems with ride operation
• Able to read, write, and count accurately
• Able to work weekends, nights, and holidays

Skills

• Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
• Collaboration – builds trusting relationships with internal and external stakeholders across the organization and community‑wide, approaching differences of opinion with curiosity and humility
• Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision
• Flexibility – nimbly adapts to evolving priorities and urgent needs; handles intervals of high pressure while maintaining perspective and humor
• Inclusive Culture – fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued
• Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
• Wildlife Aware – understands mission to support the conservation and welfare of animals at the Zoo, locally and globally; willingness/passion to reflect this mission in all actions and to continue learning how to take action for wildlife
• Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department

Pay

$20.97 per hour

Schedule

Part‑time seasonal; expected start date October 1, 2026, end date February 19, 2027, with potential to extend in a regular or temporary capacity based on organizational needs. Requires availability to work weekends, nights, and holidays.