Glowfari Cashier, Guest Services Admissions (Part-time, Seasonal)

This is a part-time seasonal position expected to start on 10/01/2026 and end on 02/19/2027, with potential to extend in a regular or temporary capacity depending on the needs of the organization. We are looking to hire 10–15 people for this role.

About the role

The Glowfari Cashier is a seasonal position with the possibility of transitioning into a regular part-time (daytime) position after the event concludes. Cashiers serve as the first point of contact for guests at the Zoo’s entrances and play a key role in creating a welcoming and supportive environment. They can act as Greeters, Line Captains, Rovers within the Zoo, and Cashiers for both General Admission and Oakland Zoo Member entry. These essential team members help connect guests to amazing experiences at the Zoo.

Responsibilities

• Provide excellent service to all Zoo guests and fellow staff, supporting a friendly and helpful environment.
• Conduct cash, credit, and occasional check transactions with careful attention to details and accuracy.
• Provide efficient and responsive support to all guests.
• Be aware of basic Zoo and Glowfari information to answer guests’ questions.
• Maintain an organized workspace and adhere to proper cash-handling procedures.
• Perform other related duties as required and assigned.

Requirements

• At least 18 years of age.
• Able to read, count, and write accurately.
• Able to engage with guests and coworkers with positive, efficient interactions.
• Able to follow policies and procedures as taught and show attentiveness to work.
• Able to communicate with customers, co-workers, and management.
• Possesses basic math and computer skills.
• Able to work weekends, evenings, and holidays.

Preferred Qualifications

• Cash-handling experience.
• Previous customer service experience.
• Prior sales experience.

Work Environment

• Work in indoor office conditions with exposure to moderate noise levels.
• Work outdoor environments in various weather conditions, including heat, cold, wind, and rain.

Physical Considerations

• Able to bend and twist, lift and carry objects up to 35 lbs, stand, kneel, sit, walk, bend, stoop, and speak regularly and for long periods of time (up to 8-hour shifts or more).
• Able to work comfortably in confined spaces and with low levels of light.
• Ability to navigate Zoo grounds.

Skills & Qualities

• Inclusive Culture – fosters a culture of mutual respect, transparency, collaboration, and belonging which allows all employees to feel appreciated, included, and valued.
• Passion – wholeheartedly believes in, represents, and always models Oakland Zoo’s mission and PRIDE values.
• Wildlife Aware – understands the mission to support the conservation and welfare of animals at the Zoo, locally and globally. Demonstrated by a willingness and passion to reflect this mission in all actions and to continue learning how to take action for wildlife.
• Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department.

Pay

$20.97 per hour. An offer at this rate will be our best and final compensation offer, in alignment with the Zoo's compensation philosophy.

Benefits

• Employee Assistance Program (EAP).
• Paid Sick Time.
• Optional 403b Retirement Plan.
• Zoo Membership.
• Access to various perks, discounts, and programs to enhance overall experience.

Schedule

Part-time, temporary role with shifts including weekends, evenings, and holidays.