Global Watch Desk Manager

Leadership & Operations

Lead and manage a 24/7 Global Watch Desk team responsible for monitoring worldwide security incidents.

Provide oversight during critical incidents and coordinate response efforts across internal and external stakeholders.

Ensure timely escalation of incidents and effective communication with leadership and security partners.

Serve as an after-hours resource and provide on-call support as needed.

Maintain operational readiness by managing staffing, scheduling, and coverage requirements.

Intelligence & Incident Management

Oversee security incident monitoring, response, and traveler wellness checks.

Conduct and supervise open-source intelligence (OSINT) research and analysis.

Develop intelligence products and executive-level communications regarding emerging threats and security events.

Partner with threat management and security teams to identify, assess, and mitigate risks.

Process Improvement & Quality Assurance

Develop, document, and enhance Watch Desk procedures, workflows, and Standard Operating Procedures (SOPs).

Lead post-incident reviews and implement lessons learned.

Ensure consistent, accurate, and professional intelligence reporting.

Identify opportunities for automation and operational efficiency.

Work with internal IT partners to maintain and enhance the team's workflow management database, ensuring reliability, usability, and data integrity, and develop tools for other needs.

Be intimately familiar with all vendor platforms and encourage team members to use the most appropriate tools for each operational objective.

Provide after-hours on-call support and serve as a resource for Watch Officers requesting guidance on incidents and input triage.

Team Leadership & Development

Recruit, train, mentor, and develop Watch Officers.

Conduct performance evaluations and provide coaching and feedback.

Foster a culture of accountability, analytical rigor, and continuous improvement.

Ensure compliance with training, certifications, and company policies.

Education, Experience and Skills

• Bachelor's degree in a related field or equivalent combination of education and experience, Master's degree preferred.
• Minimum of 7 years of progressively responsible experience in intelligence, security operations, threat monitoring, emergency management, or a related field.
• Experience working in 24/7 or mission-critical operational environments.
• Experience managing security operations centers, intelligence watch centers, or global security teams.
• Knowledge of international affairs, geopolitical risks, and global security environments.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with incident management systems, OSINT tools, and security intelligence platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage high-pressure situations with professionalism and sound judgment.
• Valid driver's license and reliable transportation.

Why Join INA?

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Collaborative and mission-focused work environment

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Collaborative and mission-focused work environment

Application

If you have a passion for intelligence, security operations, and leading high-performing teams in a dynamic global environment, we'd love to hear from you.

About the Role

Information Network Associates, Inc. (INA) is seeking an experienced and strategic Global Watch Desk Manager to lead our 24/7 intelligence monitoring and analytical operations. This position is ideal for professionals with backgrounds in open-source intelligence (OSINT), threat intelligence, intelligence analysis, geopolitical risk, investigative research, security intelligence, and watch center operations.

Qualifications

The successful candidate will possess:

• A bachelor's degree in a related field or equivalent combination of education and experience, master's degree preferred.
• Minimum of 7 years of progressively responsible experience in intelligence, security operations, threat monitoring, emergency management, or a related field.
• Experience working in 24/7 or mission-critical operational environments.
• Experience managing security operations centers, intelligence watch centers, or global security teams.
• Knowledge of international affairs, geopolitical risks, and global security environments.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with incident management systems, OSINT tools, and security intelligence platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage high-pressure situations with professionalism and sound judgment.
• Valid driver's license and reliable transportation.

Skills

• Open-source intelligence (OSINT)
• Threat intelligence
• Intelligence analysis
• Geopolitical risk
• Investigative research
• Security intelligence
• Watch center operations

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Collaborative and mission-focused work environment

Pay

TBD

Schedule

TBD