Global Warranty Business and Client Operations Analyst -

About the role

The role of the Global Warranty Business and Client Operation Specialist focuses on the growth and expansion of the AIG Warranty business in Canada. This role involves ownership over all reporting and analysis for assigned countries (and/or) programs, ensuring the right controls are in place for all processes and activities related to monthly reconciliation of the business.

Responsibilities

• Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
• Collaborate with Operations leadership to define business requirements for a project or a process improvement.
• Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
• Tracking and managing renewals, taxes, payments, etc.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured.
• Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs.
• Contribute to project documentation such as business process documentation and other process workflow diagrams as required.
• Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.

Requirements

• Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience.
• Bachelor's degree in business administration, computer sciences, or work experience equivalent 6+ years of experience in operations in the Warranty space.
• Excellent time management, communication and organizational skills.
• Experience supporting requirements gathering, analysis and documentation.
• Strong analytical and problem-solving skills, with the ability to execute effective operational plans.
• Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.

Qualifications

• Ready to accelerate your career?

Skills

• Technical proficiency in SQL, Excel, Jira & database experience.
• Strong analytical and problem-solving skills.
• Effective communication and organizational skills.
• Experience in operations and Warranty space.
• Ability to work with internal and external stakeholders.

Benefits

• Compensation includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan.
• Additional benefits include a range of competitive benefits, a summary of which can be viewed here: US Benefits.

Pay

Compensation details are provided in the Benefits section.

Schedule

AIG operates on a primarily in-office schedule, fostering a culture of collaboration and connection.