Global Travel and Expense Support Specialist

About the Role

This role serves as the primary point of contact for all travel, expense, and meetings & events (M&E)-related questions. The specialist will provide timely and accurate responses to inquiries regarding corporate travel policies, booking tools, expense reporting, and reimbursement processes, acting as a key support figure for employees and non-employees alike. The position requires troubleshooting issues and managing cases to ensure a smooth operational flow.

Responsibilities

• Act as the primary contact for travel, expense, and M&E questions via Slack, email, and ticketing systems.
• Assist employees with corporate card applications, troubleshooting, limit adjustments, and lost/stolen/fraud card issues.
• Manage the booking and payment process for non-employee travelers, including candidates, consultants, and guest speakers.
• Manage a ticketing system to track and resolve support requests efficiently and escalate complex issues as needed.
• Generate and analyze reports on travel spend, policy compliance, and corporate card usage to identify trends and improvement opportunities.
• Assist in developing and updating FAQs, training materials, and policy documentation.
• Conduct ad-hoc analysis and special projects related to M&E travel and expenses.
• Work closely with cross-functional teams on data sharing and accuracy.

Requirements

• 3+ years of experience in travel, expense, finance, or TMC support roles.
• Customer service skills with the ability to handle multiple requests efficiently.
• Understanding of corporate travel policies, T&E management systems (e.g., Workday, AppZen, Concur, Navan), and corporate card programs.
• Problem-solving skills and the ability to handle multiple requests efficiently while ensuring accuracy.
• Attention to detail and ability to enforce policy compliance while maintaining a positive employee experience.
• Comfortable working independently and collaboratively with a team to provide operational support.

Preferred Qualifications

• Experience with Slack, ticketing systems (e.g., ServiceNow, Zendesk), Cvent, Navan, and reporting tools.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.