Global Technical Product Advisor - Off Road

Job Summary

We are seeking a Global Technical Product Advisor to join our team. Reporting to the Product Support Team Lead, you will provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance.

Responsibilities

• Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
• Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction.
• Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
• Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
• Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
• Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively.

Requirements

• Required Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
• 5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry.
• Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
• Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials.
• Basic computer experience with the ability to type, email, and manage spreadsheets.
• Excellent written and verbal communication skills: capable of effectively conveying technical information and ideas.
• Fluency in English.

Preferred Experience

• Experience using CRM/ERP systems or similar.
• Google Suite or Microsoft Office proficiency.
• Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
• Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
• Skilled in connecting product knowledge with dealer support and customer satisfaction.
• Fluency in Spanish.

Benefits

• Annual bonus based on the company’s financial results.
• Generous paid time off.
• 401k offering with a dollar-for-dollar match.
• Flexible work schedule for eligible positions.
• Holiday shutdown between Christmas and New Years.
• Education resources and growth opportunities.
• Discount on BRP products.