Global Tailormade Product Specialist

Job Description Position Summary: The Global Tailormade Product Specialist supports the product team's work to meet AKTG’s overall strategic and commercial goals for Tailormade Travel. The Global Tailormade Product Specialist supports the development of Tailormade products and itineraries, provides data analysis using both internal and external sources and offers support to the marketing and sales teams for products in a specific assigned region(s). In addition, the Specialist provides administrative support to the Global Tailormade Product Manager in all assigned tasks. Responsibilities And Accountabilities Provide operational and administrative support to their Tailormade Product ManagerConduct Tailormade product research, design, development and pricing to ensure appropriate product positioning, profitability and quality as directedAssist in the design of Tailormade routings that showcase the most important hot spots and best accommodations, experiences and inclusions for a given regionProvide active support for the Tailormade sales teams covering the assigned region(s), maintaining open communication through internal channels such as Teams and emailKeep up to date on all country trends and new product developmentsAs requested, create Tailormade routings around specific themes such as culinary, active, family or wildlifeAssist in facilitating vendor relationships through communication, site visits, product immersion trips, and Planning Meetings as neededCollaborate with local DMC offices to help develop Insider Access and A&K Exclusive products which are specific to the destinationSupport Tailormade journey product standards and work with A&K DMCs and third-party vendors to ensure standards are understood and metUtilize and/or create reports to analyze relevant trends in bookings, conversion and revenue for the assigned region(s)Provide competitive analysis to support the design, development and pricing of Tailormade itineraries and servicesAssist with analyzing and negotiating itemized costs with DMCs and vendors to ensure A&K is purchasing at competitive ratesDevelop supporting resources for Tailormade routings and other Tailormade products, inclusive of pricing and operational details as appropriateWork in partnership with Marketing in order to be on time and accurate with Product Launch deliverables and ensure products are accurately positioned in the marketReview and edit all deliverables such as emails, brochures, print pieces, system content and web site as directedMaintain detailed product information and pricing for Tailormade Enhancements for Tailormade routings including cheat sheets and supporting sales toolsSupport the product manager on trainings for new and updated Tailormade routings for the global Tailormade sales teams, as requestedWork within the OneIS system to create and maintain content as neededMonitor post-travel quality surveys and raise issues and recommendations to the Global Tailormade Product ManagerProvide support for Outside Sales globally for questions and concerns related to Tailormade productsFacilitate DMC and supplier training sessions as the need arisesAssist in the creation of product memos for Tailormade productsProvide back-up support when the Tailormade Product Manager is travelingAssist in maintaining internal information related to visa, entry and health requirements for the countries in the assigned region(s)Other support tasks and projects as directed by the Tailormade Product Manager or department leadership Skills And Abilities Strong team player who thrives with new challenges and champions’ changeDemonstrated adaptability, initiative, and a collaborative perspectiveSkilled in verbal and written communication, problem solving, workload managementStrong knowledge of world geographyCompetent in the use of Microsoft Office applications Education And Additional Experience Bachelor’s degree required, or equivalent combination of education and experienceTwo years of proven experience in product administration in the travel and/or hospitality industriesProven experience in product development, tour construction, operations, costing Special Requirements Hybrid position based in A&K USA’s Downer Grove, IL office, with an expectation of working onsite at least four days per week.Must maintain a valid passportAttendance at after-hours meetings, trade functions and site inspectionsMust be comfortable and have flexibility for working in a global team across multiple time zonesAbility to travel and sometimes with minimal notice Salary Range $55,00-$60,000; position is bonus eligible Benefits A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.