Global Support Engineer

About the role

We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high.

Responsibilities

• Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
• Have a clear understanding of the needs and workflows of users
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
• Delight users through effective and efficient communication and resolution of issues
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
• Maintain communication with users and internal stakeholders to ensure an excellent user experience

Requirements

• 2+ years experience in a support role (preferably with B2B or SaaS)
• Strong written and verbal communication skills in English
• Proficiency in at least one programming language
• Able to remain focused and flexible despite competing priorities
• Organizational, research, and time-management skills
• Strong troubleshooting and problem-solving skills
• A collaborative, helpful, and empathetic team player
• A quick and agile learner that can adjust strategies quickly
• Able to effectively identify severe issues and escalate them properly
• Excited about joining a fast-paced startup and working harder than they have ever worked before

Qualifications

• Competitive salary, equity, and bonus comp packages
• Globally distributed, fully remote team
• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning & Development benefits
• Physical & Mental Health benefits
• Equipment & home office setup stipend
• Team activities and get-togethers to connect with your fellow Signalites
• A challenging and fulfilling opportunity to join a fast-growing AI company

Pay

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual base salary in the range of $70,000 to $95,000. This range encompasses all seniority levels eligible for this position.

Schedule

Globally distributed, fully remote team