Global Shipping Manager New York, United States

Responsibilities

• Manage day-to-day carrier performance across inbound and outbound transportation
• Track performance against Key Performance Indicators (KPIs) (cost, transit time, service levels) and drive follow-up actions with carriers
• Partner with the VP of Shipping on negotiations, supporting pricing discussions, rebates, and service terms
• Contribute to carrier Request for Proposal (RFP) processes through analysis, evaluation, and implementation support
• Identify opportunities to improve carrier mix and allocation by lane and region
• Translate performance data into clear improvement opportunities across the network
• Lead execution of initiatives to reduce delays, improve reliability, and streamline workflows
• Identify and eliminate inefficiencies, including manual processes and unnecessary handoffs
• Support efforts to strengthen carrier diversification and improve network resilience
• Act as a key business partner for transportation-related systems and tools
• Help define requirements and support rollout of enhancements, particularly those improving client visibility and communication
• Ensure systems and processes are adopted effectively and deliver intended operational benefits
• Support adherence to global trade compliance requirements by ensuring transportation processes, documentation, and carrier practices align with regulatory standards
• Partner with Legal, Compliance, and regional teams to address trade-related requirements (e.g., customs documentation, restricted shipments, cross-border processes)
• Own execution of key shipping initiatives, ensuring progress against timelines and goals
• Cross-cooperate with US, EMEA, and APAC teams to align on priorities and implementation
• Track risks, dependencies, and outcomes, and drive issues to resolution
• Translate analysis into decisions, ensuring insights lead to action and measurable impact
• Guide the development of reporting and dashboards in partnership with Data teams
• Manage and develop a Shipping Analyst, setting priorities and building analytical capability
• Ensure a strong operating cadence around performance reviews and follow-through
• Partner with Client Experience, Supply Chain, Finance, and Compliance teams to resolve operational issues and improve end-to-end delivery
• Contribute to broader initiatives aimed at improving the client experience

Requirements

3–4 years of experience in logistics, supply chain, operations, or a related analytical field

Experience working with transportation providers or managing operational performance is preferred

Familiarity with international shipping and basic global trade compliance concepts (e.g., customs documentation, cross-border requirements) is a plus

Strong analytical skills; advanced Excel required, experience with data visualization tools a plus

Ability to translate data into actions and drive execution against clear outcomes

Structured problem-solver with strong attention to detail

Effective communicator with the ability to influence stakeholders across functions

Early people management or mentorship experience is preferred

High ownership mindset with a bias toward execution and follow-through