Global Security Operations Center Operator (Physical Security)

About the role

The Global Security Operations Center Operator supports daily Global Security Operations Center activities by monitoring, analyzing, and responding to security incidents and communications. Under the direction of the GSOC Manager, this role follows established SOP's and applies security procedures to protect business operations, assets, employees, visitors and the organization’s brand. The position requires strong judgment, effective communication, and the ability to prioritize tasks, and the capability to perform calmly and professionally during emergencies or high-pressure situations.

Responsibilities

• Under the direction of the GSOC Manager, follow established SOP's, processes, and operations of the GSOC and ensure policies, procedures and objectives aligned with client goals.
• Apply best practices to identify, assess, and support incidents that may impact business operations, assets, the brand, employees, or visitors.
• Identify issues and apply security training and procedures to execute appropriate response actions.
• Communicate incident details, actions taken, and outcomes to leadership as appropriate.
• Must be comfortable assisting in emergency incidents or times of crisis under pressure and time constraints.
• Analyze security reports, post orders, logs, and related correspondence, and take appropriate action to ensure the GSOC delivers maximum value to Crane Logistics.
• Demonstrate initiative and the ability to effectively prioritize multiple competing tasks while meeting deadlines.
• Maintain professional demeanor and exercise sound independent judgement and discretion; handle sensitive correspondence, discussion, and materials with strict confidentiality.
• Receive and respond to emergency and non-emergency communication from employees, vendors, law enforcement, and local sites via phone, email, alerting platforms, or other systems; escalate critical incidents to the GSOC manager as required.
• Communicate clearly and effectively, both verbally and in writing, with the ability to interact at all levels of the organization while functioning as a collaborative team member.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in criminal justice, security studies or related field preferred (or equivalent experience).
• Minimum three years' experience within a GSOC, Security Communication center, or call center environment.
• Background in military, law enforcement, emergency dispatch, or intelligence is a plus.
• Experience with persistent threat monitoring, video, camera monitoring, alarm response, asset monitoring, escalation protocols and matrices, security technology suites (COP, SIEM, SOAR), and the ability to discern urgency, priority, and scope of alerts and threats.
• 3-5 years working in a GSOC environment.
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.

Skills

• Ability to prioritize workload based on urgency; ability to action task and communicate to a range of audiences; ability to assess and evaluate situations effectively within a dynamic environment; ability to adapt to changing priorities.
• Demonstrated analytic and critical thinking skills.
• Demonstration of strong computer skills.