Global Sales Ops Lead

Job Summary

This working supervisor role provides daily leadership and management to a remote team of Global Sales Operations Representatives while maintaining hands-on involvement in supporting Field Application Scientists (FAS).

Essential Functions

• Daily Team Management & Leadership (60%): Provide daily supervision, coaching, and performance management to 3-5 remote Global Sales Operations Representatives.
• Maintain daily team activities, response times, and service quality to ensure timely support of Field Application Scientists and international distributors.
• Distribute and balance workload across the remote team based on capacity, complexity, and individual development needs.
• Serve as immediate escalation point for urgent customer issues, field requests, and operational challenges throughout the day.
• Make real-time decisions on prioritization and resource allocation to meet business demands.
• Lead regular team meetings (weekly team and 1:1 meetings) via video conference to align priorities and share updates.
• Drive continuous process improvement by identifying workflow inefficiencies and implementing practical solutions.
• Author, update, and enforce Standard Operating Procedures (SOPs) for all sales operations processes.
• Collaborate actively with CRM team, Customer Service, and Field Teams to maintain accurate CRM/ERP data.
• Generate business and activity reports for Manager of Global Sales Operations as requested.
• Foster interdepartmental cooperation and resolve cross-functional conflicts.
• Partner closely with Manager of Global Sales Operations on strategic initiatives and operational planning.
• Direct Operational Support (40%): Generate complex product quotations and business proposals for strategic accounts.
• Cook up and coordinate requirements and logistics for high-value or complex orders.
• Provide hands-on support during peak periods, team absences, or urgent situations.
• Manage critical sample requests, inventory reviews, and new customer vetting.
• Support promotion implementation and reporting.
• Maintain customer activities in Salesforce and pull order and inventory data from ERP system.
• Conduct special research projects and handle ad-hoc requests from leadership.

Basic Qualifications

• Bachelor’s degree
• 5+ years in sales operations, customer support, or related coordination role within a B2B environment
• 3-5 years of direct supervisory experience managing operational teams
• 3-5 years of experience with CRM systems (Salesforce required) and ERP platforms

Preferred Qualifications

• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook)
• Experience with remote collaboration tools (Teams, Zoom, Slack, or similar)
• Strong database management and data accuracy practices
• Ability to generate business reports and analyze operational metrics
• Proven success managing remote/distributed teams with demonstrated ability to build engagement and accountability without physical presence
• Experience supporting field sales teams
• Skilled at leveraging technology (video conferencing, collaboration tools, messaging platforms) to maintain team cohesion
• Bachelor’s degree (Scientific/Business focus preferred)
• Based in San Diego, CA area for easy access to BioLegend headquarters
• Experience in life sciences, diagnostics, or biotechnology industry

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Pay Range

The pay range for this full-time position is a salary $40.00 – $50.00 USD an hour. This range reflects the minimum and maximum target for a new hire in this position. The pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

What We Offer

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.