Global Safety & Security Center Operator (1st Shift 7am-3pm)

About the role

Contribute to the growth of your career by protecting the Associates, assets, and brands of TJX US. This role involves monitoring US facilities 24/7 and responding to incidents as they occur. The position requires a hands-on, agile approach to learning new skills and keeping up with technology. The ability to work nights, weekends, and public holidays is essential. Location: 300 Value Way, Marlborough, MA (USA Home Office).

Responsibilities

• Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across TJX US facilities
• Responsible for all control room operations, including CCTV review
• Ensure all incidents are dealt with, logged, and communicated in accordance with procedures
• Provide operational support to GIS SOC Specialists, Supervisors, or appropriate Managers
• Support major incident command, control, and crisis management and provide recommendations
• Knowledge of how to use security and fire alarm systems
• Must be able to be contacted while on shift
• Be open and willing to undertake new training across GIS SOC functions, which may require schedule adjustments to meet business needs

Qualifications

• Bachelor's degree or 1–4 years of experience in lieu of degree
• Working experience with Incident Management and Change Management
• Prior experience in Operations or a fast‑paced, high‑stress environment requiring simultaneous resolution of multiple interruption‑driven priorities
• Troubleshooting experience
• Self‑motivated; able to work independently and within a team in a 24/7 Operations Center
• Available for off‑hours shift coverage and able to take ownership of technical issues as Incident Commander
• Accountability and trust; unquestionable integrity and ethics

Benefits

• Associate discount
• 401(k) match
• Medical, dental, and vision coverage
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid holidays, vacation, sick, bereavement, and parental leave
• Employee Assistance Program (EAP)
• Incentive programs for management
• Auto and home insurance discounts
• Tuition reimbursement
• Scholarship program
• Adoption/surrogacy assistance
• Smoking cessation support
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union access
• Referral bonuses

Pay

Starting pay range: USD $21.90 to $27.90 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Schedule

1st Shift (7:00 AM – 3:00 PM), 5‑day schedule with 7‑day availability. Position requires 24/7 coverage, including nights, weekends, and public holidays.