Global Program Director

Job Summary

The Global Clients Americas Program Director (GCA PD) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The GCA PD will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, managing and aligning Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement, and processes, and resolving issues with recommendations to avoid reoccurring issues in the future.

About the Role

Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s. Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance. Coordinates activity and informs Vice President of Global Clients Americas of respective vertical market, to provide highest level of service for client; implements programs and initiatives. Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed. Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business. Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change. Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions. Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio. Manages in client strategic budget preparation for guard services and security system deployments. Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment. Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery. Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; Takes initiative to identify current and potential problems and determines the best solution.

Essential Functions

• Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.
• Full P&L ownership; analyzes operational and financial indicators to continuously improve overall performance.
• Captures and communicates the client's vision and strategy to the Securitas team.
• Coordinates activity and informs VP of Global Clients Americas of respective vertical market, to provide highest level of service for client; implements programs and initiatives.
• Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; coordinates with client to support special events or emergency coverage as needed.
• Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
• Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client/s as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
• Maintains regular meetings with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
• Manages in client strategic budget preparation for guard services and security system deployments.
• Leads the client in the evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
• Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; Coordinates, monitors and evaluates global service delivery; develops global best practices; applies GCA model to global service delivery.
• Innovates to improve current working practices, products, and technologies to provide business opportunities and results; achieves results by setting goals using quality planning, analysis, and decision making; Takes initiative to identify current and potential problems and determines the best solution.

Qualifications

• Bachelor’s Degree preferred and a minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate teams.
• Strong analytical and financial acumen.
• Knowledge of industry best practices and client specific assessment tools.
• Ability to manage multiple priorities and deadlines.
• Strong negotiation and relationship-building skills.
• Ability to work independently and as part of a team.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Pay

Commensurate with experience.

Schedule

N/A