Global Process Owner - Opportunity to Order

Key Responsibilities

• Own the global blueprint for the OTO process, including L2, L3, and L4 process maps spanning Create Opportunity, Create Quote, and PO Validation process groups — ensuring designs are fit-for-purpose across ETO and CTO business models.
• Partner with Sales, Engineering, Operations, Finance, Procurement, and Project Management to define roles, responsibilities, and handoffs (RACI) across the full OTO lifecycle.
• Identify pain points, reduce lead times, and drive measurable improvements in process efficiency, data quality, and customer experience — targeting reductions in quote cycle time and improvements in order conversion rates.
• Draft and maintain Standard Operating Procedures (SOPs) and Job Aids governing the OTO process, with clear focus on system-specific execution steps, data origins, and critical handoff points.
• Career Realization: Define and track OTO KPIs including quote cycle time, win rate, order accuracy, and opportunity-to-order conversion metrics — demonstrating measurable business value against approved targets.
• Serve as the primary interface between the TEO organization and business execution teams for the OTO value stream, building trust and alignment with stakeholders from executive sponsors to frontline operators.
• Support integration with adjacent value stream leads (OTC, NPDI, S2P, SIOP) to ensure cross-stream consistency, shared data standards, and aligned process handoffs across the enterprise.

Qualifications

• Bachelor's degree in Business, Process Engineering, Supply Chain, or related field
• 8+ years of experience in process management, business transformation, or operations within a global manufacturing or critical infrastructure environment
• Deep expertise in Opportunity to Order, Lead to Order, or Quote to Cash end-to-end processes
• Proven experience designing and deploying global process blueprints across multiple regions and ERP/CRM platforms
• Strong understanding of Engineered to Order (ETO) and Configured to Order (CTO) business models
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority
• Experience with process mapping methodologies (L2–L4), RACI development, and SOP authoring
• Familiarity with Lean, Six Sigma, or continuous improvement frameworks
• Proficiency with enterprise systems such as Oracle, Salesforce, or equivalent CRM/ERP platforms

About The Team

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.