Global Process Leader - Sales & Marketing Cloud
Primary Responsibilities
- Represent Crown's Retail Sales Organization in Sales, Marketing, Activity Management, Quotation, and Business Analytics
- Create and maintain key business processes with Crown’s CRM solution
- Ongoing support of Global users in Crown’s CRM solution
- Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
- Perform necessary system configuration to achieve business requirements for the specific area.
- Coordinate system enhancements with Crown and Third-Party developers.
- Provide support for current users and Crown Help Desk.
- Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
- Provide training and support for Global implementation and updates to Crown’s CRM solution.
Minimum Qualifications
- High school diploma or equivalent, along with at least 8 years of experience is required.
- Strong communication, computer and organizational skills
- Occasional Travel (0-5%)
Preferred Qualifications
- Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related field
- Experience in writing and communicating technical processes and configuration documents
- SAP Hybris programming, development knowledge, and experience
- Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud
Work Authorization
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Compensation and Benefits
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Crown is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability, age, genetic information, or other protected characteristic.