Global Process Management Leader

About the role

The successful candidate will lead transformation and process optimization initiatives across Global Invoice-to-Pay operations, identifying opportunities to simplify, harmonize, automate, and improve end-to-end workflows. They will partner with business leaders, operational teams, and subject matter experts to prioritize improvement opportunities, align on roadmaps, and deliver solutions that support strategic objectives.

Responsibilities

• Lead transformation and process optimization initiatives across Global Invoice-to-Pay operations, identifying opportunities to simplify, harmonize, automate, and improve end-to-end workflows.
• Partner with business leaders, operational teams, and subject matter experts to prioritize improvement opportunities, align on roadmaps, and deliver solutions that support strategic objectives.
• Identify and apply AI and intelligent automation solutions, evaluating where emerging tools can simplify work, reduce risk, and deliver measurable efficiency and service improvements.
• Use data, analytics, and process insights to identify root causes, evaluate performance, and translate findings into actionable recommendations and measurable business outcomes.
• Drive project execution from opportunity assessment through implementation, ensuring clear scope, governance, milestones, risks, and accountability across initiatives.
• Lead change management efforts to support adoption of new processes, tools, and ways of working, while maintaining transparent communication and strong stakeholder engagement.
• Build team capability and reinforce a culture of continuous improvement, coaching others to solve problems, challenge the status quo, and create long-term value.
• Ensure optimized processes maintain strong internal controls, operational discipline, and alignment with business requirements while improving efficiency, transparency, and service delivery.

Qualifications

• Experience leading transformation, continuous improvement, process redesign, or operational excellence initiatives in a business, finance, or shared services environment.
• Experience leading, coaching, and developing others, either through direct people leadership or strong informal influence across cross-functional teams.
• Strong project and program management skills, including the ability to prioritize competing demands, manage multiple workstreams, and deliver results through others.
• Demonstrated ability to analyze complex business problems, identify root causes, and use data to make sound, value-driven recommendations.
• Experience building trusted partnerships with stakeholders at multiple levels of the organization and influencing decisions through clear, thoughtful communication.
• Experience leading change, improving adoption, and helping teams navigate new processes, tools, technologies, or operating models.

What Will Put You Ahead

• Experience in Invoice-to-Pay or other end-to-end transactional process environments.
• Experience leading technology-enabled transformation, including automation, workflow tools, ERP optimization, analytics solutions, or digital process improvements.
• Demonstrated success building process roadmaps, governance models, performance measures, and sustainable operating mechanisms that improve transparency and accountability.
• Experience working across global teams or matrixed organizations, driving alignment and results across diverse stakeholders and business environments.
• Demonstrated ability to strengthen internal controls while improving process efficiency, service levels, and the overall stakeholder experience.
• Experience identifying or implementing AI or intelligent automation solutions in a business environment.