Global Partner Manager - Autonomous Workforce
Role Summary
The Global Partner Manager, Autonomous Workforce is a senior role responsible for activating and expanding a KPMG's defined practice area. Working in close partnership with the Global Partner strategy and team to bring new GTM solutions and services to market.
What You Get To Do In This Role
Strategy
Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area
Own and execute the Global Functional Area partner account plan
Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market
Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts
Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap Governance & Reporting
Align with the Global Governance Framework
Facilitate QBRs for priority countries & milestone tracking
Own revenue success measures: Sourced NNACV, Sell-Through NNACV
Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc
GTM Execution
Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally
Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth
Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline
Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation
Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings
Operations (sales & partner)
Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes
Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progression
Support regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and sales
Identify gaps in the GTM process; raise and solve for process improvements that reduce friction across the alliance
Deliverables
Execution of the Global GTM Plan to expand the joint growth in a specific functional area
Quarterly & executive governance cadence — strategic reviews, monthly scorecard, pipeline review
Geo adoption of global strategy
Partner maturity, scalability, and enablement effectiveness
Qualifications
12+ years of global alliances and partner sales experience, including business development in Enterprise Software (SaaS, CRM, AI etc…) driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force.
Proven ability to build go-to-market plans for Channel, SI, and partner organizations
ServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plus
Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS company
Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizations
Strong understanding of partner-led and co-sell sales motions
Ability to influence and operate in a matrixed organization
Executive communication and relationship management skills
Comfort operating in ambiguity with a bias toward action
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights