Global Partner Experience Lead

About the role

The Global Partner Experience Lead is a critical, high-visibility role responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem. This leader acts as the central hub of partner enablement, ensuring Appian partners receive a consistent, friction-free experience, world-class enablement resources, and clear, accelerated paths to proficiency across their sales, technical pre-sales, and delivery functions.

Key Responsibilities

• Define the global Partner Experience & Enablement Charter, mission, and operating model.
• Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership.
• Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency).
• Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies.
• Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit.
• Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant.
• Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization.

About You

• Bachelor’s Degree in a related field
• 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company.
• 3+ years in a leadership role responsible for a global or centralized enablement function.
• Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale).
• Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale).
• Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams.
• Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement.

Tools and Resources

• Training and Development: Department-specific training during onboarding and continuous learning through Appian University, skills-based training, and tuition reimbursement.
• Growth Opportunities: Leadership program, specialized department training, and tuition reimbursement.

Benefits

• Comprehensive benefits package including health coverage, EAP, life and disability insurance, ESPP, retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits, and more.

Company Information

• About Appian: Provides process automation technology for large enterprises and governments.
• Appian's Applicant & Candidate Privacy Notice: Ensures privacy and compliance in the hiring process.