Global Partner Experience Lead

About the role

The Global Partner Experience Lead is a critical, high-visibility role responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem. This leader acts as the central hub of partner enablement, ensuring Appian partners receive a consistent, friction-free experience, world-class enablement resources, and clear, accelerated paths to proficiency across their sales, technical pre-sales, and delivery functions.

Key Responsibilities

• Define the global Partner Experience & Enablement Charter, mission, and operating model.
• Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership.
• Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency).
• Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies.
• Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit.
• Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant.
• Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization.

About You

• Bachelor’s Degree in a related field
• 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company.
• 3+ years in a leadership role responsible for a global or centralized enablement function.
• Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale).
• Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale).
• Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams.
• Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education.

Benefits

• Comprehensive benefits package designed to support your health, wellbeing, and financial future.
• Health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more.

About Appian

• Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else.
• For more information, visit appian.com.