Global Network Operations NOC Lead

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

This is a hybrid position requiring employees to work in the office at least three days per week. Candidates may be based out of either our West Henrietta, NY or Melville, NY office locations.

About the role

The Global Network Operations NOC Lead will oversee the configuration, layout, and maintenance of the entire network. This person will analyze, supply feedback, look for trends, and provide additional technical support to the Network Control Center. The role includes researching and evaluating the network through our NMS tool and recommending needs where applicable. The NOC Lead will interact with our customer base to provide support, status, and direction to ongoing initiatives. The role requires expertise in administering a heterogeneous network across multiple platforms and working cross-functionally with internal departments, external vendors, and the NOC team to coordinate corrective actions, resolve issues, and provide documentation and performance metrics.

Responsibilities

• Thoroughly investigate and analyze Zayo infrastructure to determine root cause of service impairments.
• Plan, validate, and execute corrective measures on Zayo Optical and Data network in a timely fashion, meeting or exceeding SLA guidelines.
• Ensure internal teams and leadership receive clear and concise ticket updates with regularity.
• Provide peer-to-peer support for both Network Analysts & NOC Technicians.
• Demonstrate proficient handling of Zayo Monitoring Systems (Netcool) to quickly identify and repair network events.
• Draft (and conduct) change management events as needed following troubleshooting of the Zayo network.

Requirements

• Strong understanding of server administration and data center operations.
• Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
• Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
• Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
• A strong sense of ownership and dedication to ensuring customer network stability and reliability.

Qualifications

• Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of three (3) years telecommunications experience.
• Solid understanding of network technologies and communications protocols.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work with minimal supervision.
• Experience on Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.

Schedule

This role falls into our hybrid work model, working in your assigned office approximately 60% of the time (3 days per week) and remotely 40% (2 days per week). Rotational holiday coverage is expected.

Pay

Estimated base pay range for this role is $32.30 - $49.71 USD per hour. The base pay range shown is a guideline and reasonable estimate for this role. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.