Global Network Operations and Security Center (GNOSC) Manager IRES - SSFB

Location: Schriever Space Force Base, Colorado Springs, CO. Relocation assistance not available. On-site position; no remote/telework. Requires an active DoD Secret clearance. Day shift with up to 10% travel.

About the role

The GNOSC Manager provides critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure.

Responsibilities

• Direct all facets of the continuous 24x7x365 GNOSC environment.
• Provide administrative and technical oversight to Watch Officers and Mission Support Team (MST) Engineers.
• Serve as an escalation point for complex IT incidents, outages, and service degradations; ensure incidents are managed and resolved within established SLAs.
• Communicate status, remediation plans, and operational actions to executive leadership and the Government customer; deliver post-event recommendations such as “Lessons Learned” and “Hot Wash” inputs.
• Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.
• Coordinate the Mission Support Schedule with the MST Lead and Watch Officers to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.
• Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.
• Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.

Requirements

• 12+ years of general (full-time) work experience (may be reduced with advanced education).
• 6+ years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.
• 2+ years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.
• Education or experience with ITIL framework and ITIL-based processes, including continual service improvement, Incident, and change management.
• Current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).
• Active DoD Secret Security Clearance.

Qualifications

• Active DoD Top Secret Security Clearance.
• Bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.
• Extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.
• Advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).
• Familiarity with enterprise monitoring, ticketing, and security toolsets such as Remedy and SNMP monitoring tools (e.g., SolarWinds and Structure Ware Datacenter).
• Working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.
• Experience running operations centers for large complex organizations.
• Understanding of military organizations and structures.
• Experience working with DISA and DREN.

Pay

$150,000 – $180,000 per year.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits (including 401(k) matching).
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.