Global Job Trainer – High-Bay Warehouse Maintenance

Key Responsibilities

• Create and maintain high-quality, up-to-date training materials, job aids, and standardized work documents for assigned area.
• Deliver TWI Job Instruction (JI) and support structured on-the-job training for new hires, cross-training, and upskilling efforts.
• Mentor and evaluate local job coaches, building frontline training capability across all shifts.
• Monitor training effectiveness and take proactive action to maintain consistency and compliance with best practices.
• Perform preventive and corrective maintenance on HBW automated systems (conveyors, cranes, shuttles, elevators, etc.) to ensure continuous and safe warehouse operations.
• Troubleshoot and repair electrical, mechanical, and control-related issues within HBW equipment, escalating complex issues to technical leads or external vendors as needed.
• Support the installation, configuration, and modification of HBW systems and components, including adjusting operational parameters and replacing worn parts.
• Collaborate with warehouse personnel to coordinate equipment shutdowns, planned maintenance, and failure response activities with minimal operational disruption.
• Maintain accurate records of maintenance activities in the Maintenance Management System (MMS) and Warehouse Management System (WMS).

Qualifications

• High school diploma or GED required.
• Additional technical training or certifications in manufacturing, maintenance, or mechatronics are a plus.
• Minimum 2 years of hands-on experience in maintenance relating to conveyors, cranes, shuttles, elevators.
• Proven understanding of workflows, safety protocols, and quality standards in a production or manufacturing environment.
• Experience in training, mentoring, or onboarding team members preferred.
• Willingness to travel domestically and internationally for training as needed.

Skills & Competencies

• Strong communication and coaching skills; able to clearly explain tasks and provide constructive feedback.
• Demonstrated ability to work independently and collaboratively in a fast-paced production setting.
• Comfortable using digital tools such as email, document systems, and production tracking tools.
• Proficiency in English (verbal and written) required – minimum CEFR level B2–C1 or equivalent.

Preferred Qualifications

• Experience with LEAN, standard work, or continuous improvement methodologies.
• Familiarity with digital systems such as MES, SAP, or CHAMP (training will be provided if needed).
• Prior experience with structured training methods such as TWI Job Instruction or similar is a strong advantage.