Global IT Support Coordinator

About the role

The role provides direct IT support to Jordan, Lebanon, Syria, Türkiye, Palestine, and Yemen, while also contributing to the global IT support function, including support for Sudan and Global Teams. Operating in complex, high-context environments with limited IT infrastructure in some locations, the position requires a high degree of autonomy, problem-solving, adaptability, and the ability to deliver reliable IT services across multiple countries.

Responsibilities

• Provide advanced IT support across multiple RI country programs, resolving complex issues related to Microsoft 365, SharePoint, OneDrive, user access, software applications, and business systems.
• Act as the primary IT focal point for designated country offices, ensuring reliable and timely support in locations with limited or no local IT presence while maintaining business continuity.
• Manage user accounts, system access, permissions, and onboarding activities, ensuring secure and compliant access to RI systems and platforms.
• Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies.
• Cook up software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and security standards.
• Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system integrity, and adherence to approved security baselines.
• Persistently partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI’s global operations.

Requirements

You will bring the following experience and skills:

• Proven experience in IT support across multiple locations.
• A strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments.
• Experience with software licensing and vendor coordination.
• Strong troubleshooting and problem-solving skills.
• The ability to work in complex, high-risk, and multi-cultural environments.
• Experience in NGO or humanitarian IT support would be a bonus.
• Familiarity with Starlink systems and portal management preferred.
• Arabic language skills preferred.

Qualifications

Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you’re excited about this role, but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!

Benefits

Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.

Skills

As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct.

Pay

N/A

Schedule

N/A