Global IT Field Service Manager

About the role

Oversee IT service delivery for field operations across construction projects, regional facilities, and temporary job sites within the Michels Family of Companies. This leader ensures that technology infrastructure and support services are secure, dependable, and standardized to meet the demands of evolving field environments. Working collaboratively with Construction Operations, Facilities, Security, and IT stakeholders, this role plays a critical part in supporting project startups, site transitions, and closures while driving alignment between technology solutions and business objectives.

Why Michels?

• Consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
• Steady, strategic growth revolves around a commitment to quality
• Family owned and operated
• Invest an average of $5,000 per employee on training each year
• Reward hard work and dedication with limitless opportunities
• Believe it is everyone’s responsibility to promote safety, regardless of job titles

Comprehensive benefits program including (plan participation varies by position and location):

• Health, Dental, Life Insurance
• Flexible Spending Accounts, Health Savings Account
• Short Term and Long-Term Disability Insurance
• 401(k) plan
• Legal Plan
• Identity Theft and Monitoring Plan

Why you?

• Thrive in fast-paced environments under tight deadlines
• Relish new challenges and evolving technology
• Enjoy collaborating and communicating with teammates
• Like to know your efforts are noticed and appreciated
• Possess strong interpersonal skills and the ability to interact with all levels of management
• Look forward to high-level responsibility opportunities

Responsibilities

• Lead and manage a team, including hiring, training, and developing employees
• Provide regular feedback and performance evaluations, foster a collaborative and high-performance work environment, and make decisions regarding promotions, disciplinary actions, and terminations
• Ensure team alignment with organizational goals and support continuous professional growth
• Manage global IT field services supporting active construction projects, remote jobsites, and regional offices
• Ensure consistent delivery of on-site and remote IT support, including endpoint devices, networking equipment, connectivity solutions, and collaboration technologies
• Establish and maintain standardized field support processes, service levels, and escalation paths aligned with Global IT operations
• Support temporary and permanent site setups with a focus on uptime, safety, and operational readiness

Requirements

• Bachelor’s Degree in related field, 3 years of related and/or operational experience, or an equivalent combination
• 7+ years of IT operations or field services experience, preferably in construction, utilities, manufacturing, or project-based environments
• 3+ years of experience leading teams, including geographically distributed or field-based staff
• Experience supporting remote and temporary sites with limited infrastructure
• Valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record