Global Insights and Customer Experience Analyst

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Develop insights from data to shape strategy for Global Eyewear and Software business
• Lead the integration of customer insights, data analytics, and market trends into operations
• Design initiatives to enhance the customer journey focused on speed, accuracy, and transparency
• Analyze market trends, customer needs, and competitive landscape to identify opportunities
• Translate complex data sets into actionable business insights
• Partner with cross-functional teams for real-time data analysis and performance tracking

Qualifications

• Bachelor’s degree in business, Supply Chain Management, Data Analytics, or related field, or equivalent experience
• 8+ years of experience translating complex data science concepts into clear business recommendations
• Proficiency in business intelligence (BI) platforms (e.g., Power BI, Tableau)
• Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R
• Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics)
• Excellent verbal and written communication skills

Benefits

• Comprehensive benefits package including health, wellness, and retirement plans
• Opportunity for bonuses and commissions based on performance
• Support for professional development and career advancement
• Flexible working arrangements
• Collaborative and inclusive work environment

Pay

$105,000 – $165,375 annually