GLOBAL HEADQUARTERS SERVICES DIRECTOR

About the role

Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

The Global Headquarters Services Director is responsible for overseeing the strategic coordination and performance of all facilities-related services across a global corporate headquarters campus. This role serves as the central point of accountability for integrated workplace and facilities service delivery, ensuring alignment across multiple operational workstreams, vendors, and stakeholder groups. This position leads through an outsourced service delivery model and is responsible for managing the performance of a contracted facility management partner that oversees day-to-day campus operations. The Global Headquarters Facilities Services Director provides governance, operational oversight, strategic direction, and stakeholder management to ensure safe, efficient, compliant, and high-quality workplace environments that support business operations and employee experience objectives. The role requires strong cross-functional leadership, vendor governance expertise, business partnership skills, and the ability to coordinate complex operational activities across multiple service areas.

Responsibilities

• Property & Asset Management: Support the business in the ongoing development of business strategy in line with current and emerging needs. Contribute to and maintain building/estate development plans, as well as supporting the change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated.
• Building Maintenance: Be fully accountable for the aesthetics of the buildings ensuring a high visual standard is maintained and oversee regular inspections for all properties, guaranteeing these are conducted at regular intervals and that any observations or issues are actioned accordingly. Oversee and Manage contractors. Alongside FM Service provider, to ensure work is carried out to a high standard.
• Space Management: Contribute to the property, facilities and procurement department strategy by managing space and occupancy in the most efficient way and working alongside colleagues delivering space management projects and changes. Work collaboratively with department colleagues and other departments to determine population and occupancy projects alongside level of staffing required and space planning.
• Third Party Supplier Management: Leading the FM Service Provider relationship and contract with proactive management of various third-party contracts and providers of outsourced services, recommending service provider corrective action where needed. Key point of liaison for FM Service provider in overseeing all contractors and key business stakeholders, as well as a point of escalation for all issues.
• Project Management: Directly manage planned and ad-hoc projects; this may involve replacement of plant & equipment, minor fit out works, support to an external Projects Management Team (in all cases where the CMD Regulations apply), furniture moves, painting and decorating etc. Ensuring that the aims of the budget and aims of the project are met