Global Head of SE

Position Summary

The Global Head of Sales Engineering will lead, scale, and inspire our global team of Solutions Engineers, Pre-Sales Architects, and AI Specialists. You will define the global technical pre-sales strategy, ensuring that our field teams can effectively articulate Kore.ai’s competitive edge in agentic enterprise ai platforms and multi-agent frameworks.

Responsibilities

• Strategic Leadership & Team Scaling
• Build & Cultivate: Lead, mentor, and grow a world-class, globally distributed team of Sales Engineers and Solutions Architects across North America, EMEA, APAC, and LATAM.
• Playbook Development: Standardize global pre-sales methodologies, demo frameworks, and proof-of-concept (POC) playbooks to compress enterprise sales cycles and increase win rates.
• Resource Allocation: Optimize technical talent allocation for mid-market vs. strategic enterprise accounts, matching specialized technical expertise to high-value opportunities.
• Technical Value & Deal Execution
• Executive Advisory: Act as a trusted strategic advisor to C-level prospects (CEOs, CIOs, CTOs, CISOs), translating complex generative AI capability into clear, data-backed ROI and business transformation roadmaps.
• Arcitectural Excellence: Guide the team in designing highly secure, scalable architectures that seamlessly integrate Kore.ai with complex enterprise ecosystems (Contact Center infrastructure/CCaaS, CRM, ERP, and IAM tools).
• Value Engineering: Partner with account executives to establish frameworks for business-case validation, total cost of ownership (TCO), and automated value metrics.
• Cross-Functional Collaboration
• Product Feedback Loop: Act as a primary conduit back into Product Management and R&D, synthesizing field intelligence, competitive gaps, and customer feature requests into actionable product enhancements.
• Implementation Hand-off: Establish seamless operational hand-offs from Pre-Sales to Professional Services and Delivery teams, ensuring 100% downstream customer success.
• Enablement: Collaborate with Revenue Enablement to keep the global sales engineering organization certified on the latest platform capabilities, Generative AI innovations, and security compliance standards.

Qualifications / Skills Required

• Minimum of 12 years of technical pre-sales / solution consulting experience within enterprise B2B software, SaaS, or Cloud platforms required.
• Minimum of 5 years in a global or high-growth regional leadership capacity, managing multi-tier Sales Engineering managers and individual contributors required.
• Deep AI Domain Expertise: Direct experience working within the AI/ML ecosystem, specifically with Conversational AI, Generative AI/LLMs, NLU, or automated Contact Center (CCaaS/IVR) technologies required.
• Enterprise Track Record: Proven history of personally anchoring and closing multi-million-dollar technical sales cycles with Fortune 500 companies required.
• Architectural Fluency: Solid understanding of API integrations, cloud-native deployments (AWS, Azure, GCP), data privacy architectures, and enterprise security guardrails.
• Elite Presentation Skills: Outstanding ability to captivate an audience—whether whiteboarding a complex multi-agent orchestration workflow for a CTO or discussing business outcomes with a business unit VP.
• The "Whatever It Takes" Attitude: An entrepreneurial mindset characterized by creative problem-solving, resilience in high-velocity competitive environments, and a passion for building from the ground up.

Education Qualification

Depending on specific professional experience and geographical location of individuals, the base salary for this position ranges from $250,000-$270,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Sales

• New York, NY
• San Mateo, CA