Global Head of customer Success
SuperAwesome · New York, NY · 1 wk ago
HybridCustomer Service$2k/moFull-time
Key Responsibilities
- Customer Ownership & Strategy
- Revenue Growth & Retention
- Insights & Data-Driven Storytelling
- Team Leadership & Development
- Cross-Channel Strategy
- Product Adoption
- Customer Experience & Communication
- Escalation Management
Who You Are
- 10+ years of experience in Customer Success, Account Management, or related client-facing leadership roles
- Proven experience leading global teams in a high-growth, digital or media environment
- Strong track record of driving renewals, expansion, and revenue growth
- Highly data-driven with the ability to translate analytics into actionable insights and stories
- Exceptional relationship management and stakeholder engagement skills
- Commercial mindset with strong negotiation and influencing capabilities
- Experience working across multiple channels (media, creators, gaming is a plus)
- Strategic thinker with the ability to execute operationally at scale
- Strong leadership presence with experience managing senior stakeholders internally and externally
- Customer-first mindset with a passion for delivering value
- Collaborative and cross-functional in approach
- Comfortable operating in a fast-paced, evolving environment
- High level of ownership and accountability