Global Vice President of Customer Success

About the role

The Global Vice President of Customer Success is a key member of Dot Compliance’s leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our global customer success strategy to drive adoption, satisfaction, retention, and growth across our eQMS platform.

Responsibilities

• Develop and implement a comprehensive global customer success strategy
• Lead and manage a team of Customer Success Managers and Customer Success Coaches
• Drive customer satisfaction and retention through proactive engagement and support
• Identify and capitalize on opportunities for upselling and cross-selling
• Collaborate with product, sales, and marketing teams to ensure seamless customer experiences
• Conduct regular customer assessments and provide actionable insights to improve the platform
• Ensure compliance with regulatory standards and company policies

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field
• Proven experience in a similar role, preferably in the life sciences industry
• Strong leadership skills and ability to build and motivate high-performing teams
• Excellent communication and interpersonal skills
• Experience with Salesforce and CRM systems
• Ability to work effectively in a fast-paced, dynamic environment
• Knowledge of pharmaceutical regulations and industry best practices

Qualifications

• Proven track record of driving customer success and retention
• Experience in managing complex customer relationships
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Passion for technology and innovation in the life sciences industry

Skills

• Strategic thinking and execution
• Customer-centric approach
• Team management and leadership
• Communication and interpersonal skills
• CRM systems proficiency
• Regulatory knowledge

Benefits

• Competitive salary and benefits package
• Flexible remote work options
• Opportunities for professional growth and development
• Collaborative and supportive work culture

Pay

Salary range: $150,000 - $200,000 annually

Schedule

Full-time position, remote work option available