Global Gentec and Security Coordinator

About the role

Join a live social shopping company with incredible teams, ambitious projects, and amazing careers. As part of QVC Group, Inc., a Fortune 500 company with six leading retail brands—QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road—you will maintain and troubleshoot enterprise access control and video management systems to help keep sites, team members, and assets secure.

This onsite role is based in West Chester, PA and reports to the Lead Global Security Systems Partner. Relocation assistance is not available.

Responsibilities

• Support and maintain Genetec, ExacqVision, and related physical security platforms across QVC sites.
• Monitor, diagnose, and resolve issues involving badge readers, cameras, access devices, weapon detection units, and other network-connected security hardware.
• Create, update, and remove cardholder credentials, assign access permissions, and resolve team member access-related requests.
• Work with internal networking/IT teams and external vendors to support system connectivity, server access, hardware troubleshooting, and on-site repairs.
• Maintain procedures, generate and update reports, and manage system data imports.

Requirements

• Hands-on experience with Genetec or similar access control/video management systems; ExacqVision experience.
• Knowledge of physical security systems and devices, including CCTV, badge readers, access control hardware, and related security technology.
• Working knowledge of networking and technical troubleshooting, including IP-based devices, network topology, routing, switches, and firewalls.
• 1+ years of experience working with IT partners, vendors, and business teams.

Benefits

• Competitive compensation.
• Paid time off, employee assistance program, parental leave, and paid volunteer hours.
• Company discounts.
• Health care benefits starting on day 1 (U.S. market).
• 401(k) and tuition reimbursement benefits (U.S. market).