Global Filing Specialist, Tax

About the role

The Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale.

Responsibilities

• Own high-risk, cross-functional escalations that do not have a clear playbook
• Drive accountability through metrics, project tracking, and operational reporting
• Investigate recurring issues and identify root causes
• Partner cross-functionally to remove blockers and prevent repeat failures
• Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
• Support operational readiness and respond quickly to external changes impacting the organization
• Ensure timely follow-through and closure on issues, decisions, and action items
• Provide visibility into friction points, risks, and remediation strategies

Qualifications

• 2+ years of relevant indirect filing experience in VAT and/or GST/HST
• Deep knowledge of global indirect tax issues and solutions in the technology industry
• Proven ability to investigate complex issues and drive them to resolution
• Ability to manage multiple priorities with urgency and accuracy
• Excellent communication and interpersonal skills, with a proven ability to research and communicate complex technical tax issues clearly to non-tax team members and work effectively across functional teams
• Comfort working in ambiguity and high-accountability environments