Global Field Service Specialist - HPGR

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

About the role

We are seeking a Global Field Service Specialist – HPGR to join our Global Field Services – Bulk, Pyro and HPGR team. You will be responsible for providing technical advisory support for HPGR grinding equipment across capital projects and service engagements, including installation, commissioning, troubleshooting, and optimization. Your role plays a crucial part in ensuring safe, efficient, and reliable equipment performance, which will positively impact customer satisfaction, operational excellence, and long-term service relationships.

In this position, you will report to the Senior Manager, Global Field Services – Bulk, Pyro and HPGR. This position is mainly located at any Metso office across the USA; however, it involves extensive global travel to customer sites, including extended assignments of 1 to 8 weeks at a time.

Team you belong to

You will join a team of global field service and technical specialists dedicated to supporting Metso’s grinding technologies, with a strong focus on HPGR equipment. The team strives to deliver safe, high-quality field execution and expert technical guidance to customers worldwide. Our team culture is centered around safety, collaboration, technical excellence, accountability, and customer focus. Team members are located across multiple global regions.

Responsibilities

• Prepare for field assignments by reviewing scopes of work, drawings, specifications, and safety and site requirements
• Provide on-site technical advisory support during installation, checkout, start-up, and commissioning of HPGR equipment
• Coordinate field activities with customers, subcontractors, and Metso teams to meet schedules and contractual requirements
• Troubleshoot mechanical and process issues, recommending corrective actions and efficiency improvements
• Perform mechanical and process measurements and collect operational data
• Maintain accurate site documentation, including daily logs, construction reports, delay documentation, and time verification
• Deliver technical reports and recommendations to customers and internal stakeholders
• Train customer personnel, subcontractors, and Metso field staff on safe operation, maintenance, and repair of equipment

Requirements

• Associate degree, technical diploma, or equivalent field experience (e.g., millwright, mechanical, electrical, automation, instrumentation, or welding background)
• Site experience, including installation and mechanical commissioning
• Strong mechanical knowledge, with electrical and instrumentation understanding considered an asset
• Ability to work independently with minimal supervision while making sound technical and safety decisions
• Highly organized, with strong documentation, reporting, and communication skills
• Comfortable working in diverse environments, including remote sites and extended work periods
• Willingness and ability to travel frequently, including international travel, and work long hours during critical shutdowns or breakdowns

Nice to have

• Previous hands-on experience with HPGR equipment and systems
• Exposure to pyro processes

Benefits

• An inspiring purpose – enabling sustainable modern life through transforming the industry and making a positive change
• Wellbeing and safety – occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys
• Compensation and rewards – global incentive program tied to business and performance targets
• Hybrid working possibilities – flexible work environment
• A thriving culture – inclusive culture that enables everyone to do their best and reach their full potential
• Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support – network of peers across the world, open and honest communication