Global Events Manager, Registration & Event Tech

About the role

The Global Events Manager, Registration & Event Tech will own the strategy, execution, and continuous optimization of registration operations and the event technology ecosystem that powers CrowdStrike's global event portfolio.

This is a hands-on leadership role that requires equal parts strategic thinking and execution. You'll set the vision and operational standards for registration and event technology while remaining deeply involved in day-to-day platform management, system configuration, process optimization, and onsite delivery.

Responsibilities

• Own the registration strategy, attendee management, and event technology ecosystem for CrowdStrike's global events portfolio, ensuring scalable, reliable, and exceptional attendee experiences.
• Balance strategic leadership with hands-on execution, serving as both the operational owner and day-to-day expert for CrowdStrike's registration platforms and event technology ecosystem.
• Lead the administration, optimization, and governance of registration platforms, event technology, integrations, workflows, and automations, with a focus on continuous improvement and operational excellence.
• Evaluate, implement, and optimize emerging event technologies and AI-powered solutions that improve efficiency, enhance attendee experiences, and provide actionable business insights.
• Establish registration processes, standards, documentation, and best practices that scale across multiple event types and global regions.
• Develop reporting frameworks and dashboards that provide visibility into registration performance, attendee engagement, conversion trends, and event ROI while delivering strategic recommendations based on data insights.
• Oversee registration operations for flagship events, including onsite check-in, troubleshooting, executive escalations, and contingency planning to ensure flawless execution.
• Partner closely with cross-functional teams—including Marketing, Sales, Customer Success, IT, Security, Legal, and Finance—to align registration strategy with business objectives and customer experience goals.
• Stay ahead of industry trends, emerging technologies, and best practices to continuously evolve CrowdStrike's event technology strategy.

Qualifications

• 8+ years of experience managing registration operations, attendee management, and event technology for large-scale conferences, user conferences, or enterprise corporate events.
• Deep expertise with enterprise registration platforms, preferably RainFocus, along with broader event technology solutions and integrations.
• Experience owning both the strategic direction and hands-on administration of enterprise event registration platforms and event technology.
• Strong understanding of CRM platforms, marketing automation, APIs, data governance, and event technology ecosystems.
• Proven ability to lead complex cross-functional initiatives while managing multiple priorities and stakeholders.
• Excellent communication, project management, organizational, and problem-solving skills.
• Experience leveraging AI and automation tools to improve operational efficiency is strongly preferred.
• Ability to travel domestically and internationally, 6-8 trips per year.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe