Global Education Retention & Study Abroad Program Manager (Program Manager A)

We need to output HTML fragment with sections only where content exists. Must use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Preserve all substantive info. We need to parse the posting. Key info: - Job Title: Global Education Retention & Study Abroad Program Manager (Program Manager A) – but we don't repeat as heading. - Employer: CCS Spokane (maybe "CCS Spokane"? Actually "Employer CCS Spokane". Might be "CCS Spokane"? Could be "CCS Spokane" as organization? But we can include in a short

  maybe. - Location: Spokane, WA (Spokane Falls Main Campus Spokane). So location: Spokane Falls Main Campus, Spokane, WA. - Closing date: Oct 1, 2026 (but also later says Applications will be accepted until 4:00 p.m. PST on 10/12/2026. There's inconsistency: earlier says closing date Oct 1, 2026; later says applications accepted until 10/12/2026. We need to preserve all substantive info; we can include both? Might be duplicate lines. The earlier "Closing date Oct 1, 2026." Might be a mistake; later details about application deadline. We'll include the application deadline details: "Applications will be accepted until 4:00 p.m. PST on 10/12/2026. The application process will not be available after this time." Also "Applications will only be accepted prior to 4:00 p.m. on the closing date." We'll keep that. - Specialty: Global Education - Position Type: Program Manager - Hours: Full-time - Employment Type: Permanent - Organization Type: Other - Salary Range: $4,517 - $6,075 (Monthly). Starting salary for this position is: $4,517 (Monthly). Employees hired at entry step get step advancement after six months and every 12 months thereafter. If hired above entry step, step advancement after 12 months and every 12 months thereafter until top of range. Each step approx 5% increase. - About Us: description of Spokane Colleges. - About the Global Education Retention & Study Abroad Program Manager (Program Manager A) Job Summary: description. - Duties And Responsibilities: long list with bullet points (asterisks). We need to convert to

  • . - Competencies: list of competencies (Manages Complexity, Interpersonal Savvy, etc.) Might be considered Skills? Could be under Skills section. - Minimum Qualifications: Associate degree ... etc. - Desired Qualifications: Bachelor’s degree or higher ... - Physical Requirements: list. - Conditions of Employment: Full-time schedule (12 months, 40 hours a week). 6-month probationary period. Overtime eligible. Requires travel. Criminal background check required. Covered under collective bargaining agreement. Membership optional. Must provide documentation of US Citizenship or lawful authorization. No H1-B sponsorship. Drug-free workplace. Must be able to work in multicultural environment. Background check. Declaration regarding sexual misconduct. - Benefits Information: Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated) We need sections: About the role (maybe the Job Summary), Responsibilities (Duties), Requirements (maybe Minimum Qualifications?), Qualifications (maybe Desired Qualifications?), Skills (maybe Competencies?), Benefits, Pay, Schedule. We must only include sections if there is real specific content. Avoid filler like "commensurate with experience". We have concrete content. We need to decide mapping: - About the role: could be the Job Summary paragraph under "About the Global Education Retention & Study Abroad Program Manager (Program Manager A) Job Summary". That's substantive. - Responsibilities: the Duties And Responsibilities section. - Requirements: maybe Minimum Qualifications. - Qualifications: maybe Desired Qualifications. - Skills: maybe Competencies list. - Benefits: Benefits Information. - Pay: Salary Range and details. - Schedule: Conditions of Employment includes Full-time schedule (12 months, 40 hours a week). Also maybe mention probationary period, overtime eligible, travel. Could be schedule. We need to avoid duplication. Also need to remove boilerplate like "Apply on website You need to sign in or create an account to save a job. Send job Job Details". Also "View more categoriesView less categories". Also "Specialty Global Education Position Type Program Manager Hours Full-time Employment Type Permanent Organization Type Other". Those could be considered metadata; we could fold into a short

    maybe. But instructions: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

    or drop it. So we can include a short paragraph with employer, location, position type, hours, employment type, organization type. Not as headings. We must not repeat job title as heading. So we can start with a

    containing metadata. Then sections. We need to output only HTML fragment, no /, no markdown. Let's craft. First, a

    for metadata: maybe:

    Employer: CCS Spokane; Location: Spokane Falls Main Campus, Spokane, WA; Position Type: Program Manager; Hours: Full-time; Employment Type: Permanent; Organization Type: Other; Application Deadline: Applications accepted until 4:00 p.m. PST on 10/12/2026.

    But we should avoid using ? Not prohibited; but we can just plain text. Use

    for prose. We'll keep it simple. Now sections:

    About the role

    Under the general direction of the Assistant Dean of Global Education, the Retention and Study Abroad Program Manager oversees and supports Spokane Colleges’ study abroad programming efforts and the retention of global students. This position manages incoming and current international students and coordinates pre and post-arrival immigration orientation, first quarter enrollment assistance, housing guidance, co-curricular engagement and activities, SEVIS registration, compliance, optional practical training (OPT) authorization and other retention/immigration-related services. This position also works closely with the VPs of Instruction/Learning, faculty, and student services departments in study abroad program development, course credit, course creation, risk management, and program development.

    That's from Job Summary.

    Responsibilities

    • Develop and implement strategies to promote international student retention, persistence, academic success, engagement, and degree completion.
    • Serve as a Designated School Official (DSO) and primary point of contact for international students, providing F-1 immigration advising, SEVIS support, and guidance on enrollment, programs of study, and federal regulations.
    • Monitor enrollment, academic progress, and student engagement to identify retention and immigration risks and provide timely outreach, intervention, referrals, and follow-up.
    • Assess and address academic, personal, financial, cultural, housing, and other barriers that affect student success, retention, and persistence through student conversations, surveys, and other feedback methods; use findings to develop support strategies in collaboration with faculty, counselors, advisors, and college and community resources.
    • Provide targeted support to students experiencing academic or behavioral concerns, probation, or other challenges, including coaching, success planning, resource navigation, and follow-up.
    • Support international students through key academic, enrollment, and immigration transitions, including pre-arrival, orientation, first-quarter enrollment, program changes, academic recovery, transfers, employment authorization, completion, and graduation.
    • Develop partnerships with local landlords, housing providers, and community organizations to expand safe and affordable housing options for international students; maintain housing resources and assist students in navigating the local rental process.
    • Coordinate on-campus employment opportunities for international students, collaborating between Global Education, Career Center, Student Employment, and campus departments on Global Work Awards and other eligible positions; assist students with employment requirements and the Social Security Number (SSN) process.
    • Manage orientations, workshops, activities, and co-curricular programs that strengthen international student engagement, connection, belonging, and retention, including supervision of Global Education Mentor (GEM) work-study students.
    • Lead outreach and communication with educational agents, prospective, newly admitted, and current international students through email, phone, digital platforms, events, and other channels to support enrollment, transition, engagement, and access to resources.
    • Use ctcLink, CRM, and other student information systems to document student support, monitor retention and success data, identify trends and barriers, and inform retention strategies, while maintaining accurate student and immigration records and ensuring FERPA and SEVIS compliance.
    • With the Assistant Dean of Global Education, oversee faculty-led study abroad program development and implementation, including proposal review and approval, course design, budgeting, risk management, student preparation, and program evaluation. Advise faculty directors and collaborate with academic leadership to ensure programs meet institutional standards.
    • Manage the administrative, promotion, recruitment, and student admission processes for Spokane Colleges study abroad programs, supporting students from initial inquiry through program completion and re-entry.
    • Serve as the Washington State Community College Consortium for Study Abroad (WCCCSA) Coordinator for Spokane Colleges through 2027, representing the colleges in a statewide network of 20+ community colleges; coordinate program administration, compliance, international partners, and student and faculty support.
    • Collaborate with VPs of Instruction, deans, and faculty to establish study abroad course equivalencies, course mapping, course creation, and grade implementation.
    • Serve as the Gilman and Gilman-McCain Scholarship Advisor through the Institute for International Education (IIE), advising eligible students on competitive study abroad scholarship opportunities and application processes.
    • Coordinate with Title IX, Student Conduct, and other appropriate college offices on study abroad matters, supporting faculty and administrators in addressing student concerns and ensuring programs align with institutional policies, safety requirements, and applicable regulations.
    • Maintain and update Global Education web, social media, Canvas, and other communication platforms to provide accurate and timely information to international students and study abroad participants.
    • Collaborate with the Global Education team on operational planning, program development, and process improvements that strengthen student services and departmental effectiveness.
    • Utilize the colleges’ student information and CRM systems to support student communication, outreach, retention, engagement, and study abroad administration.
    • Comply with district policies, procedures, and directives and applicable state and federal laws, regulations, and institutional requirements; support and advance Spokane College’s strategic plan.
    • Other related duties as assigned.
    • Model professional decorum and mutual respect in all personal interactions.
    • Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements.
    • Support and advance Spokane Colleges’ strategic plan and perform other duties as assigned.
    But note some