Global Director, Mid-Market Onboarding

About the role

At Cloudbeds, we’re transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. As Global Director, Mid‑Market Onboarding, you will own and scale the onboarding function for Cloudbeds’ fastest‑growing and most complex customer segment, leading the team that guides mid‑market customers from contract signature through go‑live, adoption, and transition to Account Management, building frameworks, standards, metrics, and team capability to deliver a world‑class, repeatable experience.

Responsibilities

• Lead, coach, and develop the Mid‑Market Onboarding team (including On