Global Digital Commercial Solutions Lead
About the role
The Senior Manager, Global Digital Commercial Solutions, serves as the global business product owner for the digital solutions that equip the DePuy Synthes Field Sales Organization (FSO) with the marketing collateral, product resources, and selling tools they need to drive commercial impact. This role sits at the intersection of commercial strategy and digital product ownership, owning the roadmap, governance, and evolution of FSO-facing digital solutions across business units and markets.
Responsibilities
Own the global product strategy, roadmap, and governance for FSO marketing enablement solutions across all DePuy Synthes business units and markets.
Define and maintain the product vision for a future-state unified enablement platform that consolidates fragmented solutions (Salesforce Communities, Showpad, SharePoint, and others) into a streamlined, scalable experience.
Serve as the primary business product owner interfacing between the FSO commercial organization, Business Unit marketing teams, and the Dx team to ensure the enablement solution meets real field needs and integrates within the broader DePuy Synthes Digital Experience Platform ecosystem.
Establish platform governance, standards, and change-control processes for all marketing-owned, FSO-facing digital solutions.
Lead a structured, design thinking-driven discovery process to develop a deep understanding of FSO needs, pain points, and workflows across markets and business units.
Partner with the DXP Platform team, IT, and external vendors to assess technology options, inform build-vs-buy decisions, and support implementation planning.
Ensure the future-state solution is designed for scalability, compliance, and long-term operational efficiency.
Support the transition and eventual scaling of the Orthopaedics eCatalog, ensuring reps and customers can efficiently access detailed product groupings to support procedures and cases.
Define the roadmap for eCatalog evolution as an integrated component of the broader DS digital experience, ensuring it works synergistically with web, marketing automation, Community, and FSO enablement solutions.
Manage day-to-day operations of current FSO enablement platforms, ensuring stability, access, and performance during the transition to a future-state solution.
Collaborate with Legal, Regulatory, and Compliance teams to ensure all FSO-facing digital content and tools meet applicable requirements across markets.
Define KPIs for FSO enablement solution effectiveness, including adoption, content utilization, rep engagement, and downstream commercial impact.
Evangelize the value of a unified, integrated enablement approach across the organization, building alignment and momentum for the future-state vision.
Qualifications
Bachelor's degree required; MBA or advanced degree preferred
8+ years of experience in digital product ownership, sales enablement, marketing technology, or a related field
Demonstrated experience as a senior business product owner for digital platforms or tools in a commercial or field-facing context
Proven ability to conduct user research, journey mapping, and design thinking-driven discovery to inform product requirements
Strong cross-functional stakeholder management and communication skills, with the ability to influence without direct authority
Experience operating in regulated industries (MedTech, pharmaceutical, healthcare) with an understanding of compliance requirements relevant to commercial content
Strong project and release management skills with the ability to manage multiple concurrent initiatives
Skills
Strategic thinking and problem-solving
Excellent communication and collaboration skills
Ability to work in a fast-paced, dynamic environment
Experience with digital product development and marketing technology
Understanding of regulatory and compliance requirements in healthcare
Benefits
DePuy Synthes offers a competitive benefits package including health insurance, retirement plans, and paid time off.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position with standard business hours.