Global Customer Success Manager

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Collaborating with a vibrant, inclusive, global team. It’s all possible with a role at Esko.

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive.

Benefits

• Health, dental, vision, and 401(k) with match starting Day 1
• Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance
• Comprehensive health benefits to support you and your family
• Professional onboarding and continuous learning opportunities
• A highly collaborative, global team environment
• Clear career growth and development pathways

About the role

Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders.

Responsibilities

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention
• Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders
• Developing and executing outcome-based Customer Success Plans
• Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs
• Monitoring customer health, identifying risks, and proactively developing mitigation plans
• Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience
• Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

Requirements

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment
• Experience managing enterprise and global customer accounts
• Proven success leading QBRs/EBRs and engaging with executive-level stakeholders
• Experience using CRM and Customer Success platforms such as Salesforce and Gainsight
• Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows
• Experience working with Esko software solutions is a strong plus

Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility.

Pay

The compensation range for this role is $100,000 - $110,000 USD per year. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.