Global Child Safety Lead, Trust & Safety

Responsibilities

The Child Safety Operations team ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, the team is responsible for managing global time critical escalations, and child sexual exploitation and abuse incidents to protect our online community.

• Lead a team of Child Safety Leads and Specialists, ensuring daily operational effectiveness, set goals for the team, and be responsible for their wellness.
• Coach/mentor team members and devise development plans for their professional development.
• Lead and manage escalations of child safety requests, including from law enforcement, liaising with Legal, Policy, Product, Government Relations teams and Law Enforcement Operations colleagues whenever necessary.
• Identify risks and issues across the business and create programs and processes to solve them proactively. Establish regular reporting to keep stakeholders and leadership up to date on progress, findings and recommendations.
• Manage multiple projects of moderate-to-high complexity and scope. Work cross-functionally to ensure coordination and alignment on objectives and key results.
• Enhance our operational workflows via process improvements and identification of automation opportunities. Drive innovation regarding processes and best practices for implementing policies.
• Represent TikTok as a senior public-facing voice on our safeguarding and reporting mechanisms for child safety exploitation and abuse material, including participation in external forums with child protection organizations.
• Keep abreast and evaluate the impact of global legislative, regulatory and legal developments related to the handling and reporting of child safety material.
• Define and implement a long-term strategy that addresses scaling for the future.
• Set, interpret performance metrics with the goal of impacting organizational change as a result.
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Qualifications

Minimum Qualification(s):

• 5+ years of experience working with Trust and Safety issues or similar related fields of work, and types of online abuse.
• 2+ years of management experience leading cross regional operational teams.
• Experience in engaging with Law Enforcement, Government and Child Protection organisations.
• Experience in reviewing or being exposed to sensitive content as a part of removal flows calibrations and escalations management.
• Experience in managing multiple projects and devising team strategies.
• Ability to work successfully in cross-functional teams, senior stakeholders, and with executives.
• Experience and a sound knowledge of Law Enforcement Child Safety investigations.

Preferred Qualification(s):

• Experience with social media, analytical tools, and open source investigation.

About the Role and Company

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.