Global Capital Markets Client Administrator I - Loan Agency (Hybrid)

Primary Responsibilities

• Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.
• Aid account representatives in revenue-generating activities by providing recommendations and preparing documents for meetings.
• Implement daily client strategies as required.
• Foster client relationships by serving as the primary point of contact and making recommendations to enhance the client experience.
• Resolve client inquiries and requests promptly, managing relationships with internal and external service partners.
• Develop and maintain industry knowledge relevant to the business and communicate this knowledge internally and externally.
• Stay updated on industry news and corporate policies and procedures applicable to the administrative role.
• Ensure proper administrative management of accounts under responsibility, adhering to established controls to minimize losses.
• Provide support to team members as needed and promote a professional and inclusive work environment.
• Comply with M&T Bank’s risk and regulatory standards, identify and escalate risk-related issues, and maintain internal control standards.

Scope of Responsibilities

This position works under supervision and may support less experienced personnel. It requires a combined minimum of 3 years of higher education and/or work experience, with a demonstrated focus on customer service and satisfaction. Strong verbal and written communication skills are also essential. Preferred qualifications include a bachelor’s degree in Finance, Business, Economics, or Accounting, and a working knowledge of corporate trust specialist certification.

Qualifications

• Knowledge of pertinent software applications and the ability to learn new ones.
• Experience working in a team environment and demonstrating interpersonal skills.
• Ability to build trust with clients and contribute to positive working relationships.
• Proven analytical abilities and the capacity to develop strong working relationships with administrative support areas.

Pay

The pay range for this position is $22.61 - $37.67 per hour (USD), with the specific compensation determined by the candidate's unique qualifications and experience. Location: Wilmington, Delaware, United States of America.