Global Capability Center Multi-Function Lead

About the role

The Global Capability Center (GCC) Multi-Function Lead is an offering-first practitioner responsible for shaping integrated multi-function operating models that enable successful GCC design and setup. In this role you will provide cross-functional expertise across client opportunities, responding to market demand while driving integrated, scalable, and business-aligned solutions.

Responsibilities

• Support client origination, sales, and the delivery of GCC setup engagements at headquarters, bringing deep expertise across shared services functions including Finance, Procurement, Human Resources, and other enterprise support functions.
• Work closely with solution teams and client stakeholders, assess the current operating landscape, design future-state multi-function service delivery models, and recommend solutions that align with the target operating model and business objectives.
• Leverage cross-functional expertise to drive process standardization, operational excellence, service integration, and scalable delivery across enterprise functions.
• Contribute to enterprise transformation programs with impact at HQ, ensuring multi-function capabilities support broader business transformation goals and enable enterprise-wide efficiency and value creation.
• Ability to travel up to 50%.

Requirements

• Minimum of 5 years of relevant experience with at least 2 years supporting Global Capability Center strategy, operations, transformation, or organizational initiatives.
• Minimum of 2 years of experience in Global Capability Centers (GCCs), Global Business Services (GBS), shared services, operating model transformation, or related strategic initiatives.
• Experience in 2 or more enterprise functions such as Finance & Accounting, Human Resources, Procurement, Supply Chain, or other business support functions.
• Minimum of 1 year of experience leveraging AI-enabled platforms, digital tools, automation technologies, and data-driven insights to improve business outcomes.

Preferred Qualifications

• Demonstrated experience assessing, designing, or scaling operating models, delivery frameworks, and transformation programs.
• Strong analytical, problem-solving, and stakeholder management skills with the ability to influence senior leaders.

Pay

Annual salary range: $87,400 to $253,000 (applicable in California, Cleveland, Colorado, District of Columbia, Illinois, Maine, Maryland, Massachusetts, Minnesota, New York, New Jersey, Virginia, and Washington).

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays and paid time off