Global Billing Analyst

Key responsibilities and deliverables

• Processing and managing billing transactions, processing client bills, including uploading to the client’s ebilling system as required, and ensuring compliance with client fee deals, local regulations, tax requirements and internal billing policies.
• Accurately process time and cost transfers and write-offs/write-downs while ensuring proper authorization.
• Maintain a proper audit trail of work performed to ensure compliance with global and local billing standards.
• Acting as a liaison for the internal stakeholders (Partners, Assistants and other Finance depts.) & customers, address inquiries, resolve issues related to billing and payments, and maintain strong customer relationships.
• Investigating and resolving discrepancies or disputes related to client accounts, ensuring that any issues are addressed promptly and efficiently.
• Generating and analyzing financial reports related to billing processes, such as audit reports, aging reports, cash flow forecasts, and collection reports, to provide insights and support decision-making.
• Safeguarding billing processes compliance with relevant regulations and firm policies and maintaining accurate and complete documentation of transactions and communications.
• Identifying opportunities to streamline and improve billing processes, implementing best practices, and working with cross-functional teams to enhance efficiency and effectiveness.
• Train new team members on processes, as required.

Key requirements (Communication/skills/experience)

• Confident working with numbers and able to reconcile (excellent numeracy skills).
• Good knowledge of Microsoft Word and Excel.
• Flexibility – able to work non-standard hours, sometimes at short notice.
• Ability to communicate effectively with a diverse range of colleagues, specifically, Partners, Assistants, and other Finance departments.
• Effective time management and organizational skills with an ability to be flexible on short notice based on demand.
• Results focused and able to meet deadlines and manage expectations.
• Curious mindset to spot recurring process issues and influence change and continuous improvement.