Global Banking & Markets - Public Dept-Prime Brokerage & BD Ops-Salt Lake City-Associate

About the role

Operations is a dynamic, multi-faceted space that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. Middle Office is primarily responsible for booking and settling of trades and accuracy of books and records of Prime Brokerage and Prime Clearing clients. Our success is derived from a combination of process efficiency and adherence to controls and risk management principles. We excel at finding commercial solutions that meet our clients' needs without compromising risk, control or service levels.

How You Will Fulfill Your Potential

• Work directly with Prime Brokerage clients and external brokers to settle client trades and resolve any trade-related issues
• You will have a book of clients that you will be responsible for. Your objective will be to develop those client relationships and provide first class service across the trade life cycle
• Tap into your investigative skills to find answers to client queries and solutions for client issues that arise
• Investigate exceptions in our internal books and records to identify resolution, and escalate issues as they arise
• Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort
• Help influence client behavior to achieve superior operational and client service outcomes

Basic Qualifications

• Minimum 3-5 years in client service roles, preferably in broker-dealer or other financial centric environment, but other relevant experience will be considered
• Bachelor's degree
• Must be comfortable presenting complex information in a structured and concise manner, and be able to work in a fast paced environment with multiple client deadlines throughout the day
• Ability to build strong relationships with clients and broker-dealer peers
• Excellent attention to detail, experience in risk management and ability to identify control enhancements
• Constant drive to implement process improvement and find better ways to serve clients
• Strong interpersonal skills and ability to work well with a team
• Ability to manage smaller projects and initiatives, influence others, and implement change in a consensus driven environment

Preferred Qualifications

• Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis
• VBA coding and Excel/Outlook macro experience a plus but not required